New Blog Post!
New Podcast Release!
Episode #78. The Future of Customer Experience Design: Integrating Emotion, Empathy, and Data with Sujay Saha
What if your competitive advantage wasn’t your product or technology — but your customer experience?
In this conversation, Hunter Hastings and Sujay Saha unpack how leaders can build experience-centered organizations that thrive on emotional intelligence, insight, and intentional design. Sujay explains how AI-driven experience design is transforming the way companies engage customers and create long-term value. If you want to lead with empathy and measure what truly matters, this episode shows how to turn experience into your business’s most valuable asset.
Recent Tweets
The Concept of Management Is a Tool of Control Culture
/in Articles /by Hunter HastingsThe concept of management is not a natural law. It’s a cultural artifact—devised in one age, taught and normalized in the next, and steadily hardened into something unquestionable. Its rules, norms, and assumptions regulate how people behave inside firms and shape what every generation comes to accept as “how things are done.” Today’s management, especially […]