The New Economics: Harnessing Complex Adaptive Systems for Business Growth

The new laws of increasing complexity that emerge from complex adaptive systems theory can be applied in economics. The result is a new economic law: the law of increasing value.

The Value Creators Podcast Episode #44 – Understanding Customer Capitalism: A Conversation With Hunter Hastings (Innovation Meets Leadership Podcast Repost)

In this episode of the Value Creators Podcast, Hunter Hastings, an economist and corporate marketing professional, is interviewed by Natalie Born, host of the Innovation Meets Leadership Podcast. 

Imagine a future where your organization works backward from a detailed vision of how customers will interact with your products and services. This is a concept Hunter Hastings passionately discussed on the podcast. He advocates for a mental shift in organizations to focus on the flow of information from the customer, leading to effective marketplace tests and implementations. 

Hastings reflects on the historical shift from customer-centric entrepreneurship to bureaucracy and financialization, emphasizing the need for organizational innovation to remove barriers. The conversation explores the importance of empathy, understanding customer needs, and the potential for flatter organizational structures to accelerate innovation.