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Episode #79. Rethinking Business Success: Clarity, Mission, and Service with James Harold Webb

Listen to the episode here:

What does it really take to build a successful entrepreneurial business—and a successful entrepreneurial life?

In this episode of The Value Creators Podcast, Hunter Hastings speaks with entrepreneur and author James Harold Webb, whose career spans multiple eight-figure businesses across healthcare, diagnostics, and fitness. James shares the foundational principles behind his success: clarity of mission, disciplined execution, learning, and a commitment to serving others.

He explains why purpose—not passion—drives good decisions, how hiring self-managing people accelerates growth, and why systems are essential for building a business that operates independently of the founder. James also reflects on leadership, energy management, and the mindset required to scale without losing focus or integrity. Above all, he stresses learning: the capacity to welcome errors and missed targets and business crises as opportunities to improve.

Key Insights:

  • Clarity creates direction — With a clear mission, entrepreneurs make sharper decisions and avoid emotional drift.
  • Self-managed teams drive scale — Hiring people who don’t need constant direction frees leaders to focus on strategy.
  • Systems create freedom — Documented processes and aligned incentives help businesses run smoothly without founder dependence.
  • Failures are simply new opportunities to succeed.

If you want to build a business—and a life—rooted in purpose, discipline, and service, this conversation delivers the essentials.

Resources:

➡️ Learn What They Didn’t Teach You In Business School: The Value Creators Online Business Course

Connect with James Harold Webb on LinkedIn

Connect with Hunter Hastings on LinkedIn

Subscribe to The Value Creators on Substack

Knowledge Capsule

1. Clarity Is the Entrepreneur’s Most Powerful Anchor

  • James attributes every major leap in his career to gaining clarity on mission and next steps.
  • Without clarity, even seemingly good opportunities become distractions.
  • Clarity creates forward momentum and reduces emotional noise.

2. Mission Creates Alignment Across the Business

  • A mission is not a slogan—it’s a functional operating principle.
  • Teams perform better when they’re absolutely clear on why the company exists and what problem it solves.
  • Mission becomes the internal compass for decisions, hiring, and culture.

3. Discipline Outperforms Motivation

  • Motivation is emotional; discipline is structural.
  • Daily habits and consistency enabled James to build and exit multiple companies.
  • Discipline helps leaders navigate fear, pressure, and uncertainty.

4. Hiring Grows the Business—Not the Founder

  • James hires “self-managed adults” who don’t need micromanagement.
  • He looks for character first, competence second, and credentials last.
  • Scaling becomes possible only when the entrepreneur is no longer the bottleneck.

5. Great Leaders Remove Obstacles, They Don’t Control Decisions

  • Leadership is about enabling others to do their best work.
  • James focused on building leaders within the team so he could step back.
  • When people feel ownership, they perform better and innovate more.

6. Incentives Drive Behavior—Design Them Intentionally

  • Incentives must align with desired outcomes: performance, service, and culture.
  • Misaligned incentives create costly organizational drift.
  • James shares examples where small adjustments to incentives changed everything.

7. Systems Create Freedom

  • Systems allow the business to function independently of the founder.
  • Documented processes reduce friction, confusion, and burnout.
  • Systems also reveal where inefficiencies and waste are hiding.

8. Generosity and Gratitude Compound Over Time

  • James attributes much of his success to being generous—with time, resources, and opportunities.
  • Gratitude keeps leaders grounded during cycles of growth and pressure.
  • A mindset of abundance attracts better partnerships and better teams.

9. Fear Is Natural—But It Shouldn’t Drive Decisions

  • James openly discusses fear during his first acquisitions and expansions.
  • Courage is acting with fear, not the absence of it.
  • Emotion-led decisions sabotage clarity and long-term value creation.

10. Know When to Sell

  • Exiting is a strategic decision, not an emotional one.
  • James evaluates exits through alignment: mission, timing, and opportunity cost.
  • A business should be sold when others can take it further than the founder can.

11. Health, Energy, and Family Are Strategic Assets

  • Long-term entrepreneurship requires a whole-life approach.
  • James protects energy and time as aggressively as financial assets.
  • Relationships and personal stability strengthen decision-making.

12. Success Is Service—Creating Value for Others

  • James views entrepreneurship as a vehicle to serve customers, employees, and communities.
  • Value creation begins with solving real problems for real people.
  • A service-first mindset naturally leads to purpose, profit, and long-term stability.

13. Learning Through Failure Builds Entrepreneurial Maturity

  • Webb highlights that failure — or proximity to failure — often teaches faster than success.
  • Mistakes reveal blind spots, expose structural weaknesses, and force reflection and improvement.
  • Growth happens when entrepreneurs analyze what went wrong, adjust, and move forward with new clarity.

Episode #72. How Entrepreneurial Businesses Can Harvest The Science of Meaning: Semiotics, Emotion, and Customer Value With Duncan Berry

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Why do customers choose one offering over another—often in a split second? In this episode of The Value Creators Podcast, Hunter Hastings talks with Duncan Berry, PhD, a consultant to leading brands at the intersection of semiotics, psychology, and neurology. Duncan explains how value is meaning from the customer’s point of view, why most behavior is pre-conscious and emotional, and how entrepreneurs can design signals, experiences, and narratives that align with what people actually feel and do.

Key insights include:

  • Value = meaning: Start from the customer’s lived experience, not the firm’s internal value chain.
  • Emotion and speed: People form judgments in tens of milliseconds; design must communicate instantly.
  • Signals & archetypes: Semiotics and association help brands encode meaning customers recognize fast.

This conversation reframes value creation as a human science: understand meaning, design signals, and earn the right to your customer’s next choice.

Resources:

➡️ Learn What They Didn’t Teach You In Business School: The Value Creators Online Business Course

Learn more about Applied Iconology

Connect with Duncan Berry on LinkedIn

Connect with Hunter Hastings on LinkedIn

Subscribe to The Value Creators on Substack

Knowledge Capsule

1. Value Is Meaning (when it is viewed through the lens of Austrian economics)

  • Value doesn’t reside in the object; customers bring meaning to it.
  • Entrepreneurs discover that meaning through exchange and experience.
  • Start with the customer’s perspective, not internal metrics.

2. From Value Chain to Customer Bullseye

  • Traditional value creation models taught in business school (like Michael Porter’s 5 Forces model) pursue a linear process in the wrong direction – from the inside of the company to the outside..
  • The correct direction is to work backwards from the customer to uncover what they truly prize.
  • Treat internal processes as means, not ends.

3. Emotion Drives Choice

  • Much consumer behavior is habitual and pre-conscious.
  • Emotional states shape attention, preference, and loyalty.
  • Blend qualitative + quantitative tools to surface emotions that matter.

4. Bandwidth & Filtering

  • The nervous system processes millions of bits per second; all but a tiny fraction of them are filtered out and never register in a customer’s consciousness.
  • Attention is scarce; perception is heavily pre-conscious.
  • Design for fast, intuitive appraisal, not rational analysis.

5. First Impressions in ~50 ms

  • People form website/app reactions in tens of milliseconds.
  • Color, typography, layout, and affordances carry instant meaning.
  • Consistency turns quick impressions into trust.

6. Semiotics Beyond Logos

  • Semiotics = how signs and symbols convey meaning.
  • Markets are signal systems; customers interpret patterns, not parts.
  • Map the signals your category encodes (and where you fit).

7. Category Cues

  • Packaging, labels, and form factors imply attributes (e.g., “healthy”).
  • Misaligned cues create friction or rejection.
  • Align design language with the meanings your audience expects.

8. Associative > Persuasive (Often)

  • Associative networks can outperform direct persuasion.
  • Build webs of related cues that guide perception holistically.
  • Over time, associations become a moat for your brand.

9. Archetypes Compress Complexity

  • Archetypes are dense packets of meaning humans intuitively grasp.
  • Use them to organize story, design, and messaging coherently.
  • Avoid clichés—choose archetypes that fit your promise.

10. Design as Valuation Engine

  • IConsumers are constantly evaluating – as an experience, not a computation..
  • Design orchestrates the sensorium (sight, sound, touch) to create value.
  • Efficiency matters, but experience moves the needle.

11. What AI Can’t (Yet) Feel

  • AI models patterns but lacks embodied, sensory experience.
  • Human perception shifts with context; static models lag.
  • Advantage: entrepreneurs can notice subtle gradations and adapt.

12. Experiment with a Hypothesis

  • A/B tests help—when tied to a value hypothesis.
  • Avoid “spray & pray”; let judgment and neuroscience inform tests.
  • Iterate toward finer distinctions customers actually care about.

The Value Creators Podcast Episode #63. Systems Thinking in Action: Building Community-Of-Passion Based Businesses with Joe Zentmyer

Listen to the episode here:

How do you build a retail business around passion—and scale it successfully? What does it mean to think in systems, not just solve problems?

In this episode of the Value Creators Podcast, Hunter Hastings speaks with serial entrepreneur Joe Zentmyer, founder of Snaggletooth Goby and builder of thriving passion communities—from indoor climbing gyms to tropical fish hobbyists and service ventures. Joe shares how he applies systems thinking, relationship-building, and detail-obsessive iteration to create businesses that endure and expand.

Key insights include:

  • Why systems—not checklists—create scalability and resilience.
  • How community, location, and hospitality converge to generate value.
  • The importance of building teams that thrive in uncertainty and complexity.

This is a hands-on masterclass in entrepreneurial systems design, filled with hard-earned lessons for anyone seeking to grow a values-driven, experience-based business.

Resources:

➡️ Learn What They Didn’t Teach You In Business School: The Value Creators Online Business Course

Connect with Joe Zentmyer on LinkedIn

Learn more about Snaggletooth Goby

Connect with Hunter Hastings on LinkedIn

Subscribe to The Value Creators on Substack

Knowledge Capsule:

1. Systems Thinking Is the Entrepreneur’s Superpower

  • Many founders jump from problem to problem without ever building a system.
  • Systems allow entrepreneurs to step back and let their business run, and not be consumed by it.
  • Joe Zentmyer emphasizes: “If there’s no process, the same problems will keep resurfacing.”

2. A Business Is a Puzzle—And Entrepreneurs Must Love Solving It

  • Joe sees his ventures as complex puzzles with interlocking systems.
  • He thrives on balancing operations, team dynamics, and creative problem solving.
  • Obsession with the system can be productive—if balanced with personal clarity.

3. From Vision to Replication: Systems Enable Scale

  • Each new climbing gym was hard, but systems made replication possible.
  • Over time, Joe built a system for teams to independently manage real estate, construction, launch, and operations.
  • Institutional knowledge—like climbing wall design and layout—became internal IP.

4. Community Is the Core of Passion-Based Businesses

  • Joe builds businesses around passionate identity: “I’m a climber,” “I’m an aquarist.”
  • Authenticity matters—customers want to be around others who feel it.
  • The best engagement comes from shared language, hospitality, and consistency.

5. Location Is Strategy

  • For niche businesses, there’s no McDonald’s-style data formula.
  • Objective factors like foot traffic combine with gut-level assessments like safety, vibe, and accessibility.
  • Joe chose sites near transit to lower costs and serve the community better.

6. Trust-Based Partnerships Enable Growth

  • Success depends on trusted relationships: real estate, contractors, investors.
  • Joe spent years assembling a reliable team across disciplines.
  • Being known for follow-through and fairness makes systems more robust.

7. Creative Problem-Solvers Are Essential

  • Early-stage ventures require improvisation and initiative, not rigid process followers.
  • Hiring for adaptability and curiosity is key during expansion and chaos.
  • “You can’t automate creative problem solving,” says Joe.

8. Marketing Passion Brands Requires Empathy and Simplicity

  • Deep experts often alienate newcomers with insider jargon.
  • Joe partners with generalist marketing firms to maintain accessibility.
  • Marketing must serve both the hardcore enthusiast and the curious beginner.

9. Experience Creates Loyalty

  • Whether climbing or aquarium care, the in-store experience is key.
  • Events, workshops, and personalized advice bind people to the brand.
  • Customers remember how they felt—and that memory drives retention.

10. Recurring Revenue Is the Engine

  • Joe looks for business models with built-in subscriptions or services.
  • Climbing gyms rely on memberships; aquariums offer in-home services.
  • This structure stabilizes cash flow and deepens engagement.

11. Systems Must Integrate with External Environments

  • Joe’s strategy adapts to zoning laws, transit incentives, and macroeconomic trends.
  • In Chicago, locating near transit hubs reduced parking costs and aligned with city planning.
  • Entrepreneurs must plug into broader institutional systems intelligently.

12. The Founder Needs a System, Too

  • Joe carves out time weekly for reading, writing, and system-level reflection.
  • He warns against being consumed by the business’s internal systems at the cost of personal well-being.
  • Sustainable entrepreneurship requires a personal system for focus and renewal.

The Value Creators Podcast Episode #28. Chet Richards: Certain To Win

Chet Richards discusses the intersection of military strategy and business leadership, offering valuable insights for navigating complex environments. Emphasizing the importance of agility and adaptability, Chet explores Colonel John Boyd’s OODA Loop concept, highlighting the need for continuous observation, orientation, decision-making, and action. 

He underscores the role of leadership in shaping organizational culture, driving innovation, and maintaining an external focus for sustained success. The idea of being “certain to win” is derived from Sun Tzu’s teachings, emphasizing the importance of constant self-evaluation and continuous self-improvement, conducted from an external perspective.

Resources: 

Chet Richards on LinkedIn

Certain To Win: The Strategy of John Boyd Applied To Business

Zen Mind: Beginner’s Mind: 50th Anniversary Edition

Show Notes:

0:00 | Intro
3:00 | Chet’s Perspective of Strategy: Strategy is about people
09:22 | Vision: Attraction and Uplifting Spirit
17:08 | Centrality of Time in General
25:14 | Helping Companies with Reorientation: Many-Sided Implicit Cross-Referencing
29:15 | Old and New Experiments and Allocating Resources for Success
33:34 | Ambi Dexterousness: Chaos Theory, It’s Called Explore and Exploit
41:52 | Culture as Opposed to Organization
42:24 | Wrap-Up: Culture as Developing External Focus and Acting on It

Knowledge Capsule

Strategy is about people.

  • It’s an error to think about strategy in terms of numbers (like market size and shares), spreadsheets, or plans and analyze competitive strengths and construct competitive advantages. 
  • Strategy is entirely about people and how they work together.

People should be “stoked up” and in harmony.

  • Ask if the people in your firm are “stoked up” – inspired by a shared vision, energized by a shared mission, and excited about what can be achieved.
  • And are they in harmony – fully aligned and all pulling in the same direction?

The harmonious team maintains an External Focus and an Open System:

  • Leaders emphasize the significance of maintaining an external focus in business.
  • Leaders operate as open systems, avoiding internal entropies.
  • Stress the importance of adapting to external changes for organizational success.

If these conditions are met, the externally-focused firm can move forward towards success, whatever the chaos of the world.

  • Unexpected events, surprises, setbacks, and unplanned opportunities represent the natural state of the world.
  • Different people within the firm will react differently, but if they are all pointed in the same direction towards a shared goal, a creative shared response to the changing environment will emerge.

Challenges in Maintaining External Focus:

  • It’s hard to maintain an external focus over time.
  • Highlights the role of leadership, particularly the CEO, in initiating and maintaining external orientation.
  • Emphasizes the need for tangible actions, mechanisms, and a culture encouraging an external focus.

Bureaucratic Challenges:

  • Internal bureaucratic hierarchies represent a challenge for the externally oriented firm.
  • There’s an inevitable tendency for individuals to prioritize internal career advancement.
  • This has a negative impact on innovation when internal orientation prevails over external market dynamics.

Cultural Strategy:

  • Think of “culture” and “strategy” interchangeably.
  • Culture plays a critical role in organizational success.
  • Culture aligns with the principles of harmony and orientation, essential for an effective strategy.

Portfolio of Experiments:

  • A business is a portfolio of experiments.
  • Discusses Lockheed’s skunkworks approach as an example.
  • Notes the challenge of maintaining viability for experimental endeavors alongside established operations.

Certain to Win Philosophy:

  • Chet Richards derives the concept of Certain To WIn from Sun Tzu’s teachings.
  • Focuses on constant self-improvement and self-evaluation.
  • Advises leaders to concentrate on fundamental aspects, harmonize efforts, and remain open to creativity.
  • Winning consists of passing one’s tests, not those of others.

Economic Life After The Corporation.

Corporations are a major protagonist in the capitalist system. We think of them as the source of the goods and services we accumulate and combine to power our businesses, furnish our homes, enable our communication and mobility, aid our productivity, entertain us, clothe us, protect us, and generally provision us both as businesspeople and consumers. 

When we think of individual items that make up the categories of these goods and services, we often think in terms of innovation: the new iPhone that didn’t exist 20 years ago, or AI chatbots and electric cars, or new clothing styles and fabrics, online shopping with same day delivery, fiber optic cable and cloud computing, streaming video and CRM systems and Quickbooks and run-flat tires. Innovation is the output of corporations.

But corporations themselves have not always been a part of the economy, or central to economic functioning. They were, in fact, a capitalist innovation. Prior to their introduction, in the second half of the 19th century, the more usual form of economics organization was the partnership. This was generally an arrangement of two individuals, sometimes a few more, who came together to collaborate temporarily on a single-purpose business undertaking. The partners typically invested their own money, and did so at one time, since they would expect to finance any future expansion out of the positive cash flow from the business. Mostly, these were small, local businesses although some proved able to generate broader appeal. 

A great example is Josiah Wedgwood, who, along with his partner Thomas Bentley, established his company as a leader in pottery, producing innovations such as creamware and Jasperware (often in the distinctive shade of Wedgwood Blue). The company had an international clientele, including Catherine the Great of Russia and the Queen of England, as well as a large base of affluent households as customers. But the partnership was not a corporation and it was never a big business. 

With the introduction of the limited liability corporation, new vistas of scale and scope emerged. Indeed, the mass production, mass distribution, mass marketing businesses of the late nineteenth and early twentieth century required the new corporate structure to make them possible. The new corporations could recruit investors widely when investors knew that their liability was limited to the amount of their investment. Eventually, stock exchanges, funds and investment clubs would become institutional supports for the growth of large corporations. The emerging corporations could contract with each other for scale implementations never before dreamed of – Standard Oil contracting with railroads to bring affordable illumination in the form of kerosene to every household in America, and Carnegie Steel (and eventually US Steel) contracting for ever more technologically advanced steelmaking equipment to raise the quality and lower of the price of steel for the construction boom across the US. The corporation was an emerging benefit for customers and consumers throughout the world economy.

But all systems can decay. Science calls the process entropy – the leakage of productive work in the form of waste and the loss of clear direction and defined purpose. In the case of corporations, we can detect several forms of entropy. The first is found in their management systems. The corporations were founded by entrepreneurs, purpose-driven individuals aiming to serve the needs of customers and receive the market’s rewards for doing so. These entrepreneurs found that the new scale and scope of operations they had brought into being required a lot of co-ordination that they could not oversee entirely on their own, so they invented management (e.g. supervisors to oversee workers) and specialized departments (e.g. for construction, operations, marketing and sales, accounting, and so on – individuals focused on specialized tasks via division of labor).

After the entrepreneurs passed on and the managers took over the reins, they transformed management systems into command-and control systems. The goals became prediction (planning and projecting business outcomes in advance), precision (no surprises), and power (coercive and administrative sway over the behaviors of employees). These command-and-control systems were dominant in corporate management in the twentieth century.

These systems, in turn, bred three more distortions of the corporate form. The first is bureaucracy, the mechanism for corporate control. Bureaucracy is not externally focused on production for customer value, but internally on control via compliance and procedures, accounting, regulations, and process management. One of the outcomes is that bureaucracies spawn more and more of the jobs and methods of control, to the point where researcher David Graeber (a professor of anthropology at London School of Economics) coined the term “bullshit jobs” to describe them: jobs that have no point implemented by individuals who recognize them as pointless and totally lacking meaning and purpose.

The second distortion takes the form of entanglement with government. This phenomenon was greatly accelerated by the war economies of the First World War and the Second World War. In these periods, government took it upon itself to allocate resources in the economy to serve war purposes rather than customer needs. One of their methods was to appoint “czars” for munitions production and the production and distribution of supplies for the armed forces, and to import CEO’s and senior executives from the private sector to put them in the czar role with command power over the productive firms in the economy. After the wars, the executives returned to the private sector, but their relationship, and that of the corporations they managed, with government had been irreversibly changed. Corporations now found that they could benefit from government protection via regulations, tariffs and laws, and actively sought them in return for considerations such as political donations, subsidized research and construction contracts, and mutually designed policies. Companies like Amazon, Microsoft and Palantir are entangled with government via their contracts for developing government IT and security and AI systems. Banks accept government subsidies and bail-outs. GM was another that accepted government funds and conceded greater compliance. The separation between the private and public sectors is no longer clear.

The third distortion can be encapsulated in the concept of financialization: the financial sector of the economy (what Americans often call “Wall Street”), which corporations initially utilized productively to fund R&D, internal investment and innovation, becomes an extractive, counter-productive and quite dominant influence, eclipsing the productive sector. Corporate priorities shift to financial quantification and away from the purpose of fulfilling the qualitative needs of customers. The financial sector demands predictable, consistent earnings on a quarterly horizon, compromising the investment firms must make in longer-term projects that may not have a pay-off for years rather than this quarter. Firms use stock buybacks to transfer their profits to hedge funds and institutional shareholders rather than fund current innovation projects. Financial markets prefer cost-cutting and budget control to meet quarterly earnings targets over creative innovation. 

These three distortions of the corporate form will lead to a much different economic landscape in the future. Today’s landscape is dominated by the major global corporate entities and their supply chains, and the financial structures that support them including not only stock markets but megabanks, giant pension funds, hedge funds and corporate finance behemoths like Goldman Sachs. Here are three vectors of change.

  1. The ascendancy of the dynamically flexible network.

Customers drive markets. They identify their own needs and then evaluate all the alternative ways of meeting them, ultimately selecting one or more as the best alternative(s) while continuously remaining open to the next new alternative that emerges from the churn of market dynamics. Increasingly today, customers have the option and ability to sort through all the possible business connections to find the suppliers and partners they prefer. They can close off one connection and switch to another and build a customized, dynamic network. Some of the connections may be to big business, but, increasingly, they will be able to connect to innovative new small and emerging firms with novel solutions. They’ll be able to shape these novel solutions to meet their own distinctive needs. The result will be a flatter network of small to medium-sized firms, highly specialized in serving customer needs, interspersed with a few big businesses providing relatively undifferentiated utility services.

  1. A new relationship with financial markets.

The conceptual size of the statistically dominant corporations today is inflated by their relationship with stock markets. It’s convenient for investors and money managers and CFO’s to bundle multiple businesses together in a single stock. Berkshire Hathaway is the poster child. According to Liberated Stock Trade Berkshire Hathaway owns 65 distinct companies divided into a complex web of over 260 subsidiaries. Why? So as to trade Berkshire Hathaway as a single stock. Amazon, Google, and Microsoft are, to a large degree, similarly structured: they operate multiple businesses under a single brand and stock umbrella. They are financial brands rather than operating brands.

Yet stock markets are no longer fundamental for the capital needs of the largest companies. Investors are trading the stock, but the companies are not raising new capital there. They’re actually pumping capital out of the corporation into the coffers of investors via dividends and stock buybacks. Stock markets are drains on the economy’s productive investment in innovation. They serve the interests of the financial sector not the productive sector. Over time, they’ll become less relevant as corporations fund R&D from free cash flow or from private sources other than stock market investors.

  1. A rise in entrepreneurship

Bureaucratization and financialization exert a significant brake on innovation in large corporations. The cost of innovation has gone up for corporations – the cost in time and administrative burden, as well as the sheer deadweight of size that compels the undertaking of larger and larger projects to move the behemoth’s needle. The opposite is true for entrepreneurial projects in smaller and more nimble companies. The cost of entrepreneurship is coming down in small and medium size businesses. Without the bureaucratic overhead, small and medium businesses can quickly experiment with new value propositions, test and explore with real customers, respond to feedback and expand and grow agile new businesses and brands quickly. The cost of operations is greatly reduced by the advent of AI and plug-in supply chains from the Internet. A new business can be tested, launched, expanded and made profitable before the large corporations have completed their budget meeting.

These three shifts will not herald the end of the presence of the corporation in the economy, but will relegate corporations to a subsidiary, residual role.

The Value Creators Episode #24. Amanda Goodall on The Power Of Expert Leaders

In our ongoing series investigating leadership in business – coming from the skeptical perspective of “Is there such a thing?” – we meet Amanda Goodall, a professor of leadership at Bayes Business School, City University of London, specializing in the influence of leaders and managers on performance, shares insights from her book “Credible: The Power of Expert Leaders.” 

She has a new perspective on business leadership. It’s not a general management function that can be taught in an MBA course. It can’t be learned from leadership courses. It can’t be implemented by management consulting firms. Leaders must first be experts in their field and the core business of the firm.

Amanda shares the importance of experts in providing a clearer sense of purpose and fostering a longer-term organizational perspective. The dialogue concludes with a call to establish expert-friendly environments, and emphasizes the removal of impediments to harness expertise for organizational success.

Resources:

https://amandagoodall.com/

https://www.goodreads.com/book/show/63251919-credible

https://www.amazon.com.au/Credible-Expert-Leaders-Amanda-Goodall-ebook/dp/B0BS3FS9XH

Knowledge Capsule:

Evolution of Management:

  • Amanda discusses the historical transition from individuals working their way up through the industry to the influence of Taylorism in the 1940s.
  • Taylorism introduced a hierarchical structure, separating workers from managers, marking a significant change in organizational dynamics.

Role of Business Schools – making leadership generic and generalized:

  • Highlighting the initial existence of business schools that provided specialized education tailored to specific industries.
  • Business schools transitioned towards offering more general degrees, such as MBAs, contributing to a generic approach to leadership and management.

Management Consulting Firms – promoters of generic leadership:

  • Management consulting firms became promoters of generic leadership principles, differing from business schools.
  • The irony is that these firms, despite promoting generic leadership, are led by individuals who are internal experts, having worked their way up within the organization.

Metrics Obsession and Bureaucracy:

  • Amanda emphasizes that metrics and measurements control more and more aspects of the business. Where non-experts don’t understand the core business, they use metrics for assessing performance.
  • This results in a metric-obsessed and bureaucratic approach, impairing decision-making processes.

Importance of Expert Leadership:

  • Expert leadership contributes to a clearer sense of purpose within organizations.
  • Expert leaders win the respect of those they work with, precisely because of their expertise, and create a more collaborative and collegial workplace.
  • Expert leaders are more likely to invest in research and development, contributing to a longer-term organizational perspective.

Creating Expert-Friendly Organizations:

  • Amanda emphasizes that expert-friendly organizations recognize and cater to the needs of core workers, valuing their expertise.
  • Expert-friendly organizations can remove unnecessary barriers to expert direction, such as excessive rules and bureaucracy, to create an expert-friendly work environment.