Entrepreneurship Is The Most Open System In The World – No Artificial Barriers, Everyone Can Play And Win.

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Critics, protesters, and activists often complain that the capitalist system is closed to non-elites, that the system is “rigged” so that those who already have capital are uniquely able to accumulate more capital, and those without are condemned to always being on the outside looking in.

The opposite is the true case. Markets are the most open system for anyone and everyone to raise their own standard of living by enhancing the quality of life of others, and getting paid for doing so. The name for this mechanism is entrepreneurship. Everybody can be an entrepreneur, and everyone can succeed at it. How so? Because the two essential skills of entrepreneurship are innate in every one of us.

The first is empathy. That means being able to sense when someone else is dissatisfied or disappointed. They wish things were better in some way. They might not be able to articulate precisely how, but they can communicate dissatisfaction to someone who is actually listening to them and paying attention. Dissatisfaction is everywhere; everyone wants things to be better. Dissatisfaction is the universal resource available to everyone who cares to tap into it. Where are there business opportunities? Just listen, you’ll find dissatisfaction – and therefore opportunities – everywhere. 

The second skill is creativity. How can entrepreneurs solve a customer’s dissatisfaction in a new, better, and compelling way? They think of something that no-one has thought of before. They imagine putting together components in a combination that no-one else has tried. They make a suggestion, and see what kind of a response they get. They run some experiments to gain some more information about what might work commercially. Creativity is innate in all people. We’re all unique, we all think differently, we all have ideas that no-one else has. 

So far, so good, you might say. But aren’t a lot of people barred from implementing their business ideas by a lack of – and lack of access to – resources? That’s the wrong way to think. The right way is to assess the resources you do have. Professor Saras Sarasvathy calls this the “bird in the hand” approach. Don’t focus on resources you wish you had. Focus on the resources you do have. In a paper called “What Makes Entrepreneurs Entrepreneurial?”, she tells the story of the start-up of U-Haul, a company that today generates over $US4 billion in revenues. Founder Leonard Shoen didn’t have enough resources for a down payment on a house for him and his new wife – and, in fact, he realized that it would have trapped him if he did so. He started a life as a nomad, moving around between in-laws, hauling the family’s goods around in a trailer he made himself. Realizing this might be a market, he found a farm outhouse where he could live and assemble trailers from available materials. With a lot of scrambling and experimenting and partnering and hard work, the U-Haul business was eventually established and stabilized.

Shoen had no business plan. He was never “in control” in any way. He epitomizes an entrepreneurial type that believes that it is impossible to predict or control future outcomes, but it is possible to shape those outcomes. The most productive approach is to take action – whatever action is possible – to shape the yet-to-be-made future.

Who can do this? Anyone. One of the tropes we are required to deal with today is that access to opportunity is restricted – by class, or race, or income level or wealth level or education level or gender or some other individual attribute that is viewed as restricting entry. This is simply not the case. Take, for example, Mauricio Miller, who runs the Community Independence Initiative. This initiative works to unleash entrepreneurship in individuals, families, and groups in some of the poorest parts of the world. Is it a charity? No. Does it help people? Not in the way you might think. In fact, Mauricio believes that trying to help people with charity or training or contributions is exactly the wrong thing to do. Empowering them to think like entrepreneurs is the right thing to do.

stories, data, and research shows that the paternalism of charity slows progress and promotes racial stereotypes.  It is actually a barrier to its own mission.  A focus on weaknesses hides indigenous talent and potential.  There are embedded solutions and leaders in the very communities these experts seek to help.  If, instead, outsider efforts focused on the strengths of low-income families we would all see they are important contributors to society

https://www.ciialternative.org

Mauricio emphasizes indigenous talent and potential. Dale Caldwell, who runs the Entrepreneur Zones program for deprived families in distressed inner cities in the US, likes to cite the historical example of the so-called Black Wall Street in Tulsa, OK. In the pre-World War II era, in the Tulsa neighborhood of Greenwood, segregated African-Americans co-operated with each other to develop a thriving economic community, providing transportation services, hospitality, professional services, construction services, retailing, and manufacturing in the context of the burgeoning oil industry of the times. 

There is no shortage of examples of individuals, families and communities who have carved their own path to prosperity through entrepreneurship. Today’s entrepreneurship is an open method, one based on action rather than resources, and defined by possibilities rather than by existing markets or industries.  Adaptiveness and fluidity provide the dynamics. 

Nothing is closed to aspiring entrepreneurs. Entrepreneurship is the fairest system there is. It’s open to everyone in every family, community, town, city and country. It requires ideas and action more than resources. This ideas and actions attractresources, because people want to support – and invest in – the dynamics of entrepreneurship and the who apply them. 

Entrepreneurship is collaborative, characterized by mutual support among fellow-entrepreneurs, supply chain partners, and customers. Entrepreneurs operate in a value generation network that’s open to anyone in the systemic drive to serve everyone.

138. Mark McGrath: The Adaptive Entrepreneurial Method: VUCA, OODA, IOT

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Austrian economics is distinctive in its recognition and, indeed, embrace of continuous change: customer preferences change, competitors’ actions change, markets change, technology changes, prices change, business methods change. New knowledge is continuously created and accumulated. And Austrian economics equally recognizes that entrepreneurial businesses must change in response: capital combinations change, supplier and customer relationships change, organization structure changes, business portfolios and value propositions change. Continuous change is required — which is something business has not traditionally been designed for. How do businesses manage continuous change?

In the current digital age, the rate of change in the external business environment is accelerating, largely as a consequence of rapid technological evolution and the ways in which customer behavior and preferences change in response. We plan to cover the issue of continuous change from multiple angles in the coming weeks and months.

This week, Mark McGrath joins us to review a tool for value creation amidst continuous, roiling change. It has been around for a while and so is proven in multiple arenas and situations. It goes by the name of OODA.

Key Takeaways and Actionable Insights

The OODA loop is a deeply sourced tool that draws on eastern philosophy, western science, and aligns with Austrian economics.

When a firm as a network of individuals, knowledge, ideas, tools, processes and resources works with clients and customers and their systems, all should be better off as a result of their co-ordinated action. The better the capacity to learn and make adjustments together, the better the capability to recognize and seize opportunities, and to act at co-ordinated speed. Those who can handle the rate of change fastest will be the most successful.

The originator of the OODA loop model, John Boyd, synthesized thinking from multiple sources about this problem. In business, we can call it the Adaptive Entrepreneurial Method.

The loop is triggered by uncertainty, or what is referred to in the model as VUCA:

Volatility — circumstances change abruptly and unpredictably;

Uncertainty — knowledge is incomplete and the future is indeterminate;

Complexity — we are individuals in a dynamic interconnected whole with emergent outcomes;

Ambiguity — multiple interpretations from multiple observers, and multiple conclusions.

VUCA enters the OODA loop as unfolding interaction with the ever-changing external environment or market, as information and data coming into the company, and as unfolding circumstances, whether these are the company’s own sales trends and customer relationships or the activities of competitors.

VUCA is the state of the universe. It’s the normal condition that entrepreneurs should assume as the basis for action. It also creates an exciting state of opportunity in which dynamically adaptive entrepreneurial businesses can thrive.

OODA is a feedback loop.

OODA stands for observing, orienting, deciding, acting — a continuous process.

The OODA Loop

Orientation is critical to successful operation of the model. For a firm or for an individual entrepreneur, orientation is a mélange of inputs: mindset, personality, our way of thinking and interpreting, previous experiences and how we’ve processed them, our ability to process new information, our ability to handle change, our ability to analyze and break things down while simultaneously piecing things together and synthesizing them into an insight or construct that never existed before.

Orientation houses all our biases, and all our cognitive models. It’s how we perceive and how we experience the world. It determines how we process all the information we observe.

Decisions are hypotheses.

From our orientation-determined analysis and synthesis of incoming data, we envision a future state: what could happen if we did something? In Misesian terms, we imagine what it would be like in the future if we were able to address our own uneasiness — if we were to change our current state and trade it for another one. Any action that follows must be preceded by a decision, a hypothesis of what we think might happen.

Action is an experiment to test the hypothesis.

In applying the OODA loop, entrepreneurs demonstrate a bias for learning and a bias for action. We learn by testing what happens when we act and making new observations of the outcomes of the action. These outcomes will give us new signals to employ in re-orienting to ensure that our decisions and actions are well-aligned with reality.

The OODA loop model is consistent with the Explore and Expand approach to business strategy.

At Economics For Business, we have frequently urged entrepreneurial firms to abandon business school strategic thinking and replace it with an Explore-And-Expand approach, running many fast, low-cost exploratory experiments and quickly expanding investment in those that work, discarding others. In OODA loop, experiments are decisions and actions, and re-orientation results in expanding application of the successful ones.

In OODA, we continuously build and re-build our perception of the VUCA world and attempt to match our perception with reality through exploration and expansion. We aim to ensure our orientation is attuned to the way the world is and not to the way we want it to be or imagine it to be.

The more we learn, the more we build and re-build, the faster we can advance. Speed of learning is important, so long as it is based on well-processed information.

Guidance and control.

In the OODA loop graphic, there are two areas designated “implicit guidance and control”: our actions and our observations. Our orientation implicitly guides and controls both. Our orientation as entrepreneurs or as economists will always affect how we perceive things. Where some might see an obstacle, others see an opportunity. That’s orientation at work. On the action side, orientation implicitly guides and controls our actions. There are some things we can do automatically, employing heuristics or procedures that we don’t stop to think about. This also is orientation at work — and at speed.

Continuous testing.

The OODA loop, processing VUCA information into decisions and action via continuous reorientation, is a test. An entrepreneur is always being tested. As time moves unstoppably forward, new challenges continuously emerge. It’s the ceaseless flux of human affairs, as Mises put it in Human Action.

If we maintain an open and flexible or agile approach or orientation to this continuous testing, we’ll avoid failure.

Focusing on a well-understood purpose will eliminate wasted time and wasted action.

The Adaptive Entrepreneurial Model has three major elements: VUCA, the way the world is; OODA, as described above; and IOT. IOT stands for In Order To: the purpose or mission. As we deal with VUCA, and continuously change our orientation as we learn from our decisions and experiments, quickly finding out what works and what doesn’t, we must never lose sight of our purpose and our intent. What are we trying to accomplish?

Everyone in our firm, or on our team, must share the same purpose and be able to articulate it in the same way. When that’s the case, creative and co-ordinating action can move forward without instruction: we don’t have to tell people what to do when they’re in the middle of VUCA so long as they have the same shared purpose in mind. Everyone focuses on what needs to happen and why. There’s never action for action’s sake; it’s always with a shared purpose. If team members do not share the same understanding of purpose, then they’re creating more VUCA. If they do share understanding, the orchestration of their individual efforts produces harmony.

People, ideas, things — in that order.

All action is human action, all decisions are human decisions, all teams are human teams. When orientations are aligned, harmonious co-ordinated action is possible. There’s a high priority on relationships — with teammates, colleagues, customers, vendors, partners.

In a business utilizing the OODA model, people always come first because they are the ones who act. Ideas follow, judged through the lens of helping people to decide and act. Things — technology, property, money — are at the third priority level to ensure they support people and enable their ideas.

“A sound understanding in application of these comments will yield geometric results.”

Improved results are the repayment for the effort expended to study the Adaptive Entrepreneurial Method.

Additional Resources

“The Adaptive Entrepreneurial Model — Core Thesis” (PDF): Download PDF

John Boyd’s “OODA Loop Graphic” (PPT): Download PPT

“The Epistemology of the OODA Loop” (PDF): Download PDF

“Destruction And Creation” by John R. Boyd (PDF): Download PDF

The Theory Of Dynamic Efficiency by Jesús Huerta De Soto: Download PDF

The Ultimate Foundation Of Economic Science by Ludwig von Mises: Read it on Mises.org

Entrepreneurship Is The Opposite Of Politics: No Hate, All Love.

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Increasingly, it seems, we are surrounded by and immersed in hate. It is inherent in our political system. Electoral democracy results in parties, those parties are invested in polarization, in winning versus losing, in domination, and in humiliation of the other side. Those who rise to the top in parties are those who can articulate hate most persuasively and most effectively. Angelo Codevilla called the 2-party system a “logic of mutual hate”.

It’s going to get worse, not better. Political parties don’t become more polite, more accommodating, more friendly, less rabid, more rational. They prefer to drive their supporters further apart from those of the other side, rather than bring people together. Now that both the corporate media outlets and the vast majority of the independent media are nakedly partisan, they can’t play any role of amelioration. They cheer on the hatred and throw gasoline on fires.

Happily, there is a different world, with different players, different attitudes, and different motivations. It’s the world of entrepreneurship – a unifying, elevating energy that’s the opposite of the mutual degradation of politics.

Entrepreneurship is ethical and open.

There’s an ethic of entrepreneurship. It’s not just the hard work and dedication and long-term focused effort – important though those undoubtedly are. It’s the service ethic. The entrepreneurial task and commitment is to serve others. To understand their needs and wants and desires and preferences and dreams, and to respond to them by delivering goods and services that deliver them. 

Empathy is the skill that makes this possible. To quote Adam Smith, entrepreneurs want to be loved – that’s what triggers sales and revenue – and to be lovely, i.e. clearly and obviously being deserving of the customer’s love. Empathy is the emotional interchange for this beautiful reciprocity. Empathy enables the entrepreneur to feel what the customer feels, share their dreams and aspirations, and imagine what’s in their imagination for the future.

To enable empathy, communication must be clear and open. There can be no lies or deception or dissembling, otherwise the entrepreneurial ethic could not operate. Misinterpretation is in neither party’s interest – quite the opposite, as understanding exactly what customers want and communicating exactly what the entrepreneur is offering are the essence of free-market exchange. Political communication is too often the opposite: deliberately dissembling and obfuscating.

Entrepreneurship is promises made and promised kept.

Entrepreneurs make promises. Having discovered and carefully and precisely defined the nature of the customer’s need and their preferences about the way it should be fulfilled, the entrepreneurial business designs the right solution and, when the fit is perfect, seeks out the customer to let them know their need can be met. The way of communicating is to make a promise – a promise that the customer’s life will be better through the experience the entrepreneur can deliver. This is a weighty promise, and it must be kept, otherwise there’ be no second chance, and no repeat business. The entrepreneur goes to great trouble to monitor the understanding of the promise, and whether the customer experience matches the expectation that was created by the promise. A failure to keep a promise is a major business setback. If expectations aren’t met – if a delivery or a service call is late, or an item is mis-shipped or a repair is imperfect or software does not run as it should – the business leans over backwards and deploys extra resources to make things better. not only is a reputation with the customer at risk, but also with others that the customer might talk to or with whom they share experiences. Word-of-mouth is a powerful force the entrepreneur wants to keep positive, and keeping promises is the best way to do that.

Politicians make promises too. However, they’re usually meaningless or, worse, deliberately deceptive. Politicians don’t make promises in order to keep them. They make promises in order to get elected. Once they are, they feel released. They could never keep the promise in any case, because they don’t have that much power. They’re just one cog in the party machine. Promises made at the party level are similarly ditched – they can blame changed circumstances, or the opposition or conjure up a thousand other reasons why the promise can’t be kept. Or they just forget their promise, or claim they never made one.

The culture of entrepreneurship is collaborative, helpful, and civilizing.

Entrepreneurs have a heart – a lot of heart. Not only are they devoted to helping people as customers, but they are also collaborative with suppliers, fellow entrepreneurs, and everyone who works with them directly or indirectly. Entrepreneurs realize the value of interconnectivity and sharing. They sense that all entrepreneurs and customers and suppliers are in the system together – the technosphere, the economy, the industry, the local community. They participate in nested networks and systems within systems. It’s collaboration, exchange, and sharing that make systems work. 

Competition has been turned into an ugly word by the dog-eat-dog crowd. It’s part of the hate. Competition is made to seem win-lose, destruction rather than creation. But that’s absolutely the wrong interpretation. Entrepreneurs’ goals are for there to be no competition: to be so unique that the customer will consider no alternative for the very specialized, very personalized service the entrepreneur delivers. Maybe it’s the best quality, maybe it’s the lowest price, maybe it’s the best integration with the customer’s processes – maybe it’s some combination of these that adds up to uniqueness. Maybe it’s exhibiting the deepest understanding of the customer’s business or daily life. In all cases, becoming uniquely qualified in the eyes of the customer is the objective entrepreneurs pursue. Whatever rivalry occurs all accrues to the benefit of the customer – better experiences and better outcomes as a result of the entrepreneurial system.

This entrepreneurial effort and entrepreneurial striving create and build market institutions. The internet is open so that all entrepreneurs can use it. Would political parties have built it that way? Amazon builds a third-party seller platform that any digital retailer can use. Apple builds an app store that any software developer can qualify to join. Google builds a search bar that we all use and we all make more useful the more we use it. True there’s some hate creeping in around the edges of some of these institutions, but it’s not entrepreneurs who are causing it.

The institutions of entrepreneurship are the bedrock of civilization. In Gallup polls of national confidence, small business (a proxy for entrepreneurs) is rated at 70% (i.e. people say they have a great deal or a lot of confidence in small business as an institution), compared to Congress at 12%. The average US institution stands at 33%. Entrepreneurs must earn people’s trust every day, and they clearly do a better job of it than politicians. 

Entrepreneurship is positive and inspiring. It’s problem-solving. It’s generous and giving. It’s also busy and industrious with no time for politics and the hatred that comes with politics. Let’s promote a culture of entrepreneurship. Let’s teach our kids in school from the earliest age. Let’s teach them creativity and empathy and risk acceptance. Let’s teach them to be entrepreneurs. Let’s encourage everyone to be entrepreneurial. We’ll enjoy a better world.