The Evolving Role of the Business Leader: From Commander to Value Guide.

In the past, the goal of the corporation was profit maximization. It became the singleminded focus of management and resulted in a specific kind of business leadership. Leaders were those with the superior command of strategy tools and tight stewardship of fiscal resources, which they allocated with precision through the mechanisms of planning and budget control. The organization structure that best fit this planning and control regime was the hierarchy of authority, implemented through rank and title. Leaders climbed to the top.

Today, the goal is value creation for customers and colleagues. Value creation is the emergent result of collaboration and interaction, bubbling up from all the talent and tools assembled within the firm, and those connected through external partnerships. Orchestration of a complex system replaces the command of the hierarchy.

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In this mode, leaders are no longer directing, and can no longer act merely as strategic architects or fiscal stewards. They are called upon to facilitate and enable value creation throughout the enterprise network. They are no longer commanders of compliance but champions of contribution. Their role is Value Guide.

Philosophical Foundations: Austrian Economics and Decentralized Action

The philosophical shift from profit maximization to value creation is significant and welcome. It draws on the understanding of value from the 250-year tradition of the Austrian school of economics, particularly the work of Ludwig von Mises and Friedrich Hayek. In this worldview, value is not created by executives at the top but by customers – they are the ones who assign value to producers’ goods and services. Value is revealed via the interaction in the marketplace. Consequently, a primary value creation role is played by individual team members who are closest to the customer, the problem, and the possibility. Austrian economics classifies these roles as entrepreneurial – actively engaged in the pursuit of new value. Leadership becomes less about control and more about cultivating the conditions for value to emerge freely and authentically. As Hayek argued, knowledge is dispersed, and only when decisions are made locally can systems truly thrive (Hayek, 1945).

Contemporary Voices: Entrepreneurial Teams and Organizational Freedom

What is the function of leadership when value creation decisions and actions move to the edge of the organization where it interfaces with customers? What form would leadership take if every individual in the organization were trusted to think, decide, and act based on their interpretation of the purpose of value creation, rather than waiting for permission from authority?

The authors have explored new forms through the lens of Kinetic Flow State Organizations, where barriers to individual entrepreneurial behavior are removed, so that harmony emerges from the dynamic adaptation that’s enabled by individual autonomy to act (Béliczky, Hastings 2025).

KFSO’s are manifestations of a broad movement towards entrepreneurial organization with individual freedom given cohesion via the enabling guidance of purpose, value management, customer obsession, and the ambidextrous combination of impeccable execution within a purposeful system of exploratory experimentation.

Implications for Today’s Leaders

Value creation is a function of dynamic harmony. It can’t be fixed in best practices, or framed in established norms and reusable processes and methods. The exploration requires the role of guidance – knowing the way without being fixated on a lockstep march to a predefined destination, aware of the obstacles and pitfalls and equipped to navigate them, and sufficiently agile and capable to deal with unexpected new challenges.

What does this mean for business leaders today? It means stepping back from the illusion of control and leaning into the responsibility of freedom. It means creating ecosystems where trust is the currency and experimentation is the norm. It means recognizing that leadership is not a position but a presence—felt when leaders ask more than they tell and listen more than they speak.

Reframing The Leadership Role

A Value Guide is not the hero at the top. They are the designer at the center—framing conditions for others to lead, decide, and create. Their influence doesn’t come from authority—it comes from presence, clarity, and trust. They don’t seek control. They cultivate flow.

This shift is more than philosophical—it’s operational. It requires a fundamental rewiring of how leaders behave, how organizations function, and how value is defined and created.

Becoming a Value Guide requires four fundamental leadership shifts:

1. Recalibrate the Lens
Value Guides start by shifting how they perceive their role. They stop leading with certainty and start leading with curiosity. Instead of offering answers, they ask better questions. Instead of positioning themselves as the focal point, they become clarity-builders who help others connect purpose with progress. This lens invites discovery over direction and cultivates an environment where people feel safe to explore, challenge, and contribute.

Prompt to self: “Am I creating clarity—or just issuing direction?”

2. Design for Flow
Friction is a leadership responsibility. Value Guides examine every process, policy, and pattern with one core aim: to free up energy. They rethink how time is used—starting with their calendar—and remove the legacy systems, rituals, and inefficiencies that slow people down. Flow isn’t just a state of mind—it’s an operating condition. And it can be designed intentionally.

Prompt to self: “What’s slowing us down that doesn’t need to be here?”

3. Distribute Autonomy
Agility doesn’t live at the top. It lives at the edge—where the real work, real context, and real insight reside. Value Guides trust the people closest to customers and problems with the autonomy to act with their own sound judgment. This requires more than freedom—it requires structural shifts in decision rights, open communication, and systems that reward initiative over compliance. Distributed autonomy is not chaos—it’s alignment without micromanagement.

Prompt to self: “Where have I held onto a decision that someone else is better equipped to make?”

4. Embody the Mindset
Lead with emotional clarity and grounded confidence. Don’t perform leadership—be real. People can sense when trust is authentic and when it’s just theater. Value Guides model humility, curiosity, and conviction in others’ potential. They don’t rely on charisma or authority—they lead through presence, coherence, and the courage to believe in people even before results are guaranteed.

Prompt to self: “What would I do right now if I truly believed in my team’s capacity to lead, decide, and create value?”

This isn’t a leadership upgrade. It’s a transformation. A Value Guide doesn’t scale themselves—they scale the system. They create clarity instead of control. They inspire ownership instead of compliance. And they define success not just by performance, but by a meaningful purpose, and outcomes that move people and missions forward.

The leaders who thrive in this era will be those who make this shift—not perfectly, but persistently. One decision, one conversation, and one act of trust at a time.

Value Creation as Competitive Advantage

When companies adopt this model of leadership, they don’t just perform better—they matter more. They become magnets for mission-driven talent and generate value that extends beyond shareholders to include customers, communities, and ecosystems. This is not a sacrifice of profitability but a redefinition of it. In a world where meaning drives performance, the most valuable companies are those that create meaning at scale.

Case Examples and Business Model Innovation

You can see this shift playing out in organizations that once would have seemed unlikely candidates. Morning Star’s self-management model – guided by the simple principles of the founder without formal structure or management – frees team members to initiate commitments and drive accountability without formal bosses. Buurtzorg, a Dutch home healthcare organization, has achieved global recognition for its decentralized, nurse-led model that delivers both quality patient care and team member satisfaction. W. L. Gore & Associates fosters innovation through lattice-based management, where teams self-organize around opportunities. And at Patagonia, team member agency and environmental purpose are deeply embedded in operational decision-making, sustaining both loyalty and profitability.

Historical Precedents of Value-Guided Leadership

History, too, gives us examples of leaders who operated as Value Guides long before the term existed. Think of Mahatma Gandhi, who led without formal authority, yet galvanized collective purpose. Or Eleanor Roosevelt, who redefined the role of the First Lady by championing justice, dignity, and human rights with relentless grace. More recently, Katrín Jakobsdóttir, Prime Minister of Iceland, has promoted trust-based governance and collective wellbeing as a national strategy, while Jacinda Ardern, former Prime Minister of New Zealand, became a global icon for empathetic, inclusive, and purpose-led leadership.

Cultural and Structural Shifts Required

The shift from commander to Value Guide is not without friction. It demands a willingness to let go of power and a readiness to embrace vulnerability. It requires rethinking incentives, redesigning systems, and redefining what success looks like. But for those willing to lead differently, the payoff is profound: cultures of trust, organizations that adapt rather than stagnate, and teams that thrive not because they’re told to—but because they want to.

Tactical Shifts for Business Leaders Today

To evolve into a Value Guide, business leaders will need to reorient their priorities and practices. Begin by reframing KPIs to reflect outcomes that matter to customers, colleagues and stakeholders—not just shareholders. Create spaces for team members to propose, test, and own initiatives without fear of punishment for failure. Rethink the role of meetings from decision platforms to listening sessions. Shift language from “managing people” to “enabling potential.” Recognize and reward contributions that advance purpose, not just performance. And most critically, embed feedback loops that surface value creation opportunities from every corner of the enterprise.

A Call to Value-Guided Leadership

As it’s often said—and widely attributed to Peter Drucker—“The purpose of an organization is to enable ordinary human beings to do extraordinary things.” That starts with leadership that inspires rather than imposes.

Now is the moment to lead with intention. To champion agency, not authority. To measure success not by how many people follow orders, but by how many are free to create.

This is the new leadership frontier—a place where business is humanized, where value flows from every level, and where legacy is built not through control, but through contribution. If you are a business leader, the question is no longer whether this shift is coming. It’s whether you are ready to make it.

The future belongs to those who free their teams to lead, to question, to co-create. If you embrace the role of Value Guide, you won’t just lead organizations—you’ll spark movements.

Step forward. Be the reason someone says, ‘I get to do work that matters.’ Be the one who shows that purpose and performance are not at odds—they’re inseparable.

Co-Authors: Mark Beliczky and Hunter Hastings

References

Béliczky, M. (2025, April 5). Unblocking the flow: A leadership guide to eliminating organizational friction in the 21st century. LinkedIn.

Béliczky, M. (2025, March 4). How to enable a Kinetic Flow State Organization. LinkedIn.

Hastings, H. (2025, March 4). Episode 57: How to enable a kinetic flow state organization[Podcast episode]. *Value Creators*.

The Value Creators
Episode #57. How to Enable a Kinetic Flow State Organization: A Conversation with Mark Beliczky
How can businesses shift from rigid, hierarchical structures to agile, fast-moving organizations that adapt to change effortlessly? What if businesses could remove bottlenecks, eliminate bureaucracy, and enable knowledge to flow freely—boosting innovation and engagement…

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Hastings, H. (2025, April 3). The need for a new organizational model in the 21st century. The Value Creators Podcast / Substack. In Organizing for emergence [Series]. Retrieved from

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The Need For A New Organizational Model In The 21st Century.
The 21st-century business environment is defined by rapid technological advancements, globalization, and shifting customer expectations. These are exogenous changes, not brought on by the activities of any individual firm but a change in the environment surrounding firms. Firms are tasked with responding to and adapting to these changes. It is discomfit…
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Hastings, H. (2025, March 4). Episode 57: How to enable a kinetic flow state organization: A conversation with Mark Beliczky. The Value Creators Podcast / Substack. Retrieved from

The Value Creators
Episode #57. How to Enable a Kinetic Flow State Organization: A Conversation with Mark Beliczky
How can businesses shift from rigid, hierarchical structures to agile, fast-moving organizations that adapt to change effortlessly? What if businesses could remove bottlenecks, eliminate bureaucracy, and enable knowledge to flow freely—boosting innovation and engagement…

Listen now

Hayek, F. A. (1945). The use of knowledge in society. American Economic Review, 35(4), 519–530.

The Value Creators is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.

The Value Creators Podcast Episode #69. AI, Trust, and the Return to Human-Centered Marketing: A New Marketing Framework with Bryan Phelps

Listen to the episode here:

Many businesses and business functions are grappling with the question of the role of AI in future value creation, none more so than marketing agencies and the marketing function in business. Bryan Phelps is CEO of the marketing agency Big Leap, actively navigating this challenge every day. Bryan shares how his team developed a clear AI policy to guide innovation—and why humans must remain at the center of creativity, decision-making, and brand expression.

This episode is a practical and forward-thinking look at how businesses can build trust, scale responsibly, and stay human in the age of algorithms.

Key insights include:

  • Why your AI strategy should start with a policy—and how to align teams with clear principles.
  • How to preserve brand essence and emotional connection while integrating AI into marketing.
  • Why trust and empathy are the new growth engines—and how to lead with values, not just data.

If you’re building a brand in the age of AI, this conversation will help you navigate the future with clarity, integrity, and confidence.

Resources:

➡️ Learn What They Didn’t Teach You In Business School: The Value Creators Online Business Course

Learn more about Big Leap

Connect with Bryan Phelps on LinkedIn

Bryan’s Newsletter

Connect with Hunter Hastings on LinkedIn

Subscribe to The Value Creators on Substack

Knowledge Capsule

1. Don’t let AI replace or eclipse Human Creativity

  • Big Leap’s first principle is keeping humans at the center of marketing strategy.
  • AI tools support ideation, but don’t originate brand essence.
  • The best outcomes emerge from human-AI collaboration.

2. The best way to navigate the AI challenge is to start with Policy, not with Technology

  • Big Leap created a 9-point policy before deploying AI tools.
  • A clear framework builds internal confidence and external trust.
  • Policy drives alignment across teams and clients.

3. Responsible Design Demands Human Oversight

  • AI can generate inaccurate or misleading – or just not very good – outputs.
  • Users must verify quotes, facts, and context, and provide critique.
  • Responsibility is shared between tool and operator.

4. Brand Essence Must Be Protected

  • AI should enhance—not dilute—core brand identity. Does it truly understand?
  • Bryan suggests building a “brand avatar” that holds the brand’s soul.
  • Human input can train AI on voice, tone, and values.

5. Experimentation Fuels Innovation

  • Big Leap runs dozens of simultaneous experiments, without assuming the right answers in advance.
  • Testing helps discover new formats, messages, and channels.
  • Speed of iteration becomes a competitive edge.

6. SEO Is Evolving, not Static. But it’s still SEO.

  • Traditional keyword search is shifting toward knowledge exploration.
  • Brands must optimize for questions, not just clicks.
  • Bryan emphasizes helpfulness over hacking the algorithm.

7. Trust Is the Foundation of Modern Marketing

  • Metrics like engagement – a mechanical idea – must be reframed as emotional outcomes.
  • Marketing returns to its roots: relationships, trust, value.
  • AI helps, but human touch builds brand love.

8. Big Companies Must Embrace “Venture Mode”

  • Startups iterate fast—enterprises must learn to do the same.
  • Bureaucracy can’t keep pace with AI-enabled shifts.
  • Big Leap helps large firms act with entrepreneurial agility.

9. Clients Want Impact, Not Just Efficiency

  • AI enables better brand perception, faster results, and meaningful insights.
  • Bryan notes a shift away from pure efficiency to effectiveness.
  • Value creation now trumps cost-cutting.

10. Brand Monitoring Must Extend Beyond Owned Media

  • Teams now track Quora, Reddit, and other forums for consumer and customer insights.
  • Presence in conversations requires both listening and participating.
  • Tools + human review ensures brand is represented “lovingly.”

11. Communities Can Be Built Intentionally

  • Brand communities don’t have to be organic only.
  • Bryan discusses how to nurture them with content, interaction, and value.
  • AI helps scale presence—but humans spark connection.

12. Optimism in a High-Speed World

  • Bryan believes we should welcome change—and prepare for it.
  • Culture, systems, and mindset help Big Leap adapt.
  • Relationship-based marketing is the stabilizing force amid AI disruption.